Search our frequently asked questions and answers
Viewing ePULP items checked out
After logging in to My Account, you will be automatically directed to a list of My Checked Out Items. You can also click on the Checked Out Items link.
Delete your ePULP Saved Search
Click on Your Account. Click on Saved Searches. Click on the Delete link which corresponds with the search you would like to delete. Repeat this step for each additional search you would like to delete.
Adding an item to your ePULP cart
In search results, click on the checkbox next to each item number. While viewing item record, click on Add to Book Cart.
Can I return ePULP items early?
Items cannot be returned early.
Can I renew my ePULP items?
Items cannot be renewed. They can be checked out again once the loan period has expired. 
How many ePULP items can I checkout?
You can have up to 20 items checked out to your account. 
View saved items on your ePULP Lists
Click on Your Account. Click on Lists. All tems will be displayed for All Lists. To view a specific List, click on the list title next to the item. This option is only available if you have more than one list group (see Creating a new list). The selected Lists titles are displayed.
ePULP held item - ready for checkout
To check out a held item that is now available: Click on Your Account. Click on Holds. If the item is available, it will display "Ready for Checkout." Click on Add to Book Cart. Proceed with checking out the item. You have three days to check out the item when it becomes available.
Deleting items from my ePULP Lists
While viewing My List, click on the checkbox next to each item you wish to delete. Click on Delete.
Delete items or empty your ePULP book cart
Click on View Book Cart. Click on the checkbox next to the item(s) you wish to delete. Click on Delete Selected, this will remove only the checked items from your Book Cart. To clear your entire Book Cart, click on Empty Book Cart.
Adding multiple items to your ePULP cart
Only items available for checkout can be added to a Book Cart. In search results, click on the checkbox next to each item number. Click on Add to Book Cart.
Does ePULP have apps for smartphones or other mobile devices?
ePULP does not support iOS or Android devices at this time. 
Who do I contact if I need support or assistance with ePULP?
Call Questline at 407.835.7323 or click on our Digital Help Desk form.
Why is there an expire date next to my ePULP items on hold?
Holds are set to expire six months after a request is made. If the item is not available to checkout by this date, the hold will expire. 
How many active ePULP holds can I have?
You can have up to 10 active holds.

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