Search our frequently asked questions and answers
Why did the Edgewater Branch Move?
To better serve our customers, the Edgewater Branch moved to a newly renovated and bustling shopping center just one mile away from its original location. The new Fairview Shores Branch serves the same community, but is in a much more visible and accessible area. Our neighbors in the new plaza...
Customer Resolution Procedure
Purpose: The Orange County Library System has adopted the following procedure to ensure an opportunity for customers to make a formal complaint against a library decision or service. The Orange County Library System will accept and attempt to resolve all customer concerns at the service delivery...
What is the library doing to monitor the outbreak of COVID-19 in the United States?
The administration of the Orange County Library System is monitoring the outbreak of COVID-19. 
Why is this branch being refreshed, it looks fine to me?
The selected branches are popular with our customers and heavily used. Each has been in the same location for at least twenty years and some sections are now worn and outdated. These branches will be enhanced and refreshed so that they can continue to meet customer needs in facilities that serve as...
How much will these branch refresh changes cost?
Each branch is being enhanced as per the needs of the location. We strive to always be as cost effective as possible with all our projects. Our budgets are published annually in our financial reports published on our web page. View the Fiscal Year 2020 budget.
How will I get my books while you're closed for a refresh?
During each location’s closure, we invite you to visit another OCLS location until these branches reopen. The locations below are closest:
Can I still use the bathroom while the branch is being refreshed?
During the refresh projects each location will be closed to the public and their bathrooms will not be available. Upon opening again, the bathrooms will be available again and updated.
Where can I print, fax or copy while the branch is being refreshed?
During each location’s closure, we invite you to visit another OCLS location for printing, faxing and copies until the location opens again.The locations below are closest:North Orange: Fairview Shores andHiawasseeWest Oaks: Hiawassee and Winter Garden
Will the public WiFi still work while the branch is being refreshed?
No, the WiFi will not be available during each location’s closure.
Will the book drop be open while the branch is being refreshed?
The book drop will remain open at each location throughout the closures. Items may not be checked in on Saturdays or Sundays, so will be backdated on Mondays.
When will the refreshed locations reopen?
See the table below for closed and reopen dates.
Will the West Oaks Branch still have compact shelving after the refresh?
As part of our refresh, we will be removing the compact shelving.  This will allow the West Oaks Branch and Genealogy Center to have open stacks, giving customers and staff better access to all materials. 
Teen Library Corp (TLC) Volunteer
At this time we are unable to accept applications or take inquiries regarding volunteering online or by phone. Thank you for your interest.
Where will my Books By Mail be delivered during the branch refresh?
If you pick up your holds at a specific branch, please contact the Questline (407-835-7323) to indicate whether you’d like to pick up your items at another branch or switch to home delivery during the course of your location’s closure.