Search our frequently asked questions and answers
What is cloudLibrary?
cloudLibrary is an app provided through bibliotheca that gives you mobile checkout capabilities and access to popular e-books and digital audiobooks by using your smartphone. Mobile checkout Use your smartphone as your own personal self-check machine. Find the items you want, scan the library...
cloudLibrary App
The cloudLibrary app gives you mobile checkout capabilities, library account management, and access to an Express Collection of e-books and digital audiobooks through your smartphone. Get the app for iOS, OS X, Windows, Android, Fire and Chrome.
What is mobile checkout?
Use your smartphone as your own personal self-checkout machine. To get started, download the cloudLibrary app. Then follow these steps:
What is the cloudLibrary Express Collection?
Really want to read that newest best seller, but don’t want to get on a long holds list? The Express Collection, provided through the cloudLibrary app, could be your answer! This lucky day collection offers some of the most popular e-book and digital audiobook titles for a seven-day checkout. To...
Where can I find help for the cloudLibrary?
Mobile checkout (cloudLibrary checkout) and account management (cloudLibrary assist)  Frequently asked questions and videos Digital content (cloudLibrary content) Answers to common issues and how-to-videos Frequently asked questions
What is hoopla music?
Want to listen to music all day? Try Hoopla Music! Check out full-length music albums instead of just individual tracks. Hoopla is cloud-based, this means that you can browse and borrow an album via a web browser, then begin listening to that same album on a tablet, and finish listening to it in...
What is Freegal Music?
Freegal® Music is a free music service from the library. All you need is your library card number and PIN. Freegal offers access to about 16 million+ songs, including Sony Music’s catalog of legendary artists. In total the collection is comprised of music from over 40,000+ labels with music that...
Freegal Music app
Find and stream or download songs and videos from music's most popular artists directly to your smartphone or tablet! The Freegal Music app is available for iPhone, iPad, iPod Touch, and Android devices. You can search the App Store and Google Play for "Freegal Music" to download and install the...
How do I download a song in Freegal Music?
When you're ready to download a track, click the "Download Now" link, select Save at the prompt, and designate where you want to save the song. Anytime you click on the "Download now" link, even if you cancel the download, the download counts toward your weekly allotment.
I downloaded a song from Freegal Music, but I can't find where it is on my computer.
We highly recommend that when downloading a song, you select the option to save the file to a specific location on your computer. However, if you didn't specify a location or you opted to open the file without saving it, there are a couple things you can try to locate where the song was saved.
I log in to Freegal Music, accept the terms and conditions, and then I'm taken to the About Us page or given a notice that I'm not authorized to view the site.
There may be a setting on your computer that is preventing you from logging in to Freegal Music. There are a couple things you could try that may enable you to get through.
In Freegal music I only downloaded four songs, but when I go to download the fifth song, I'm told I've exceeded my limit. What happened to my fifth download?
It's possible you inadvertently clicked on the "Download Now" link. Anytime you click on the "Download Now" link, even if you cancel the download, a download is used from your weekly allotment. If you're confident this isn't what happened, please send us your library card information and we'll...
My song only downloaded partially or only the first few seconds of my song plays...what can I do?
Once in a while, your Internet connection may be interrupted or time out and you might experience an incomplete or problem download. Freegal Music allows you to download previously downloaded songs again, without using up one of your weekly downloads. Songs you’ve had trouble downloading during the...
Nothing happens when I click on the play arrow to listen to the song sample in Freegal Music...
If you're having an issue playing song samples, please check that your browser Flash Player is version 10 or higher. Please note as well that Freegal Music is only fully supported on Internet Explorer 7, 8, or 9, Firefox, Safari, and Google Chrome; it is not supported on AOL Explorer browser.
What is Freegal Music Streaming?
Freegal Music offers unlimited streaming of 16 million+ songs, including Sony Music's catalog of legendary artists. You can also download 5 songs (videos count as 2 songs) per week. Counters are in the upper right corner and will keep you informed of download allotments. Things to know: You can...

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