Information Regarding COVID-19

CDC Stop the Spread of COVID-19

Posted 7/8/2020

The administration of the Orange County Library System (OCLS) continues to closely monitor developments. We are at Service Level 3 of the reopening plan.

Our call center, Questline, is available for calls and chat Monday through Saturday, 9 a.m. to 6 p.m. Book drops are open at all locations (we are not accepting donations at this time) and our home delivery service is fully operational.

All locations are open Monday through Saturday, 10 a.m. to 6 p.m. at 25 percent capacity for essential services. Essential services are limited to returns, grab-and-go service and computer usage for up to one hour. Seating areas, charging stations and meeting rooms are not accessible. 

All customers are required to wear face coverings over their nose and mouth while in the building. The Mayor of Orange County has issued an Executive Order requiring the use of face coverings in public places. Learn more about the Centers for Disease Control and Prevention (CDC) recommendations for face coverings.

The library continues to offer a multitude of virtual events and online classes. The Virtual Summer Reading Program is in full swing.

 

Posted 5/20/2020 3:30 p.m.

The Alafaya Branch will reopen on May 26.

 

Posted 5/18/2020 11 a.m.

Beginning this week, Questline, the library's call center, is available for customers Monday through Saturday from 9 a.m. to 6 p.m.

 

Posted 5/15/2020 9 a.m.

The Alafaya Branch book drop has reopened. Library materials may be returned to any library location.

 

Posted 5/12/2020 2 p.m.

Please only return library materials to our locations. We are not accepting book donations at this time.

 

Posted 5/8/2020 5 p.m. 

Orange County Library System Begins Phased Reopening

In the weeks we have been closed to the public, Orange County Library System has been evaluating best practices for cleanliness and sanitation, so we are prepared to open to the public with health and safety in mind. Like many businesses and government agencies, our plan to resume regular services will happen in phases. Below is the plan for restoring services to the public, which began on May 6 with the opening of the library’s call center. Our home delivery service resumes on May 11, and on May 18 the following branches will be open 10 a.m.-6 p.m., Monday through Saturday, for essential services only:

  • Southeast
  • Winter Garden
  • South Trail
  • North Orange
  • South Creek 

 The Alafaya Branch is undergoing a refresh and will reopen when the project is complete.
 
Essential services will be limited to returns, grab-and-go service and computer usage for up to one hour. Seating areas, charging stations and meeting rooms will not be accessible.

All customers will be required to wear face coverings while in the building.

Capacity will be limited to 25 percent.
 
On Tuesday, May 26, the following branches will also reopen, from 10 a.m.-6 p.m., Monday through Saturday, for essential services only:

  • Alafayfa
  • Chickasaw
  • Eatonville
  • Fairview Shores
  • Hiawassee
  • Southwest
  • Washington Park
  • West Oaks
  • Windermere

 On June 1, the Orlando Public Library will reopen, from 10 a.m.-6 p.m., Monday through Saturday, for essential services only. Customers will be able to visit service points at the Information Desk, Children’s Library, Library Central, 3rd Floor and 4th Floor for staff retrieval of material and use public computers on the 4th floor for up to one hour per session. Restrooms will be open on the 1st floor only. The Melrose Center will remain closed.

Library administration will monitor these openings closely, and may make adjustments to the plan as necessary.

View the library’s complete phased reopening plan.

 

Posted 5/5/2020 10 a.m.

In the weeks we have been closed to the public, Orange County Library System has been evaluating best practices for cleanliness and sanitation, so we are prepared to open to the public with your health and safety in mind. 
 
Like many businesses and government agencies, our plan to resume regular services will happen in phases.
 
During Phase 1, we will reopen Questline, the library’s call center, for calls and chat on Wednesday, May 6. Questline operators will be available for customers Monday through Friday from 9 a.m. to 5 p.m. When our libraries open to the public, the call center will be open during library open hours.
 
Our home delivery service will resume on Monday, May 11. On that date, staff will begin processing holds and our courier service will start delivery on May 12. Customers who have designated one of our locations for picking up their holds will have their requested items delivered via USPS.
 
Book drops will reopen on Friday, May 15. All library materials that were checked out before the library closed on March 18 are due on June 1. Materials may be returned to any library location.  
 
We are also making preparations to reopen our facilities to the public. A date for opening has yet to be announced.

 

Posted 4/3/2020 4:30 p.m.

The administration of Orange County Library System (OCLS) has announced that book drops for all 16 locations will be closed beginning Tuesday, April 7. Customers may return items at book drops through Monday, April 6. After that, they are asked to hold materials and return them when the library reopens.

The library remains closed in keeping with orders from Mayor Jerry Demings and Gov. Ron DeSantis that Florida residents should stay at home to curb the spread of COVID-19 in our communities.

OCLS will extend the due dates for material from May 1 to June 1, effective Thursday, April 9. During this period of time, library fines will be suspended.

Posted 4/2/2020

The administration of Orange County Library System (OCLS) has announced that all library-sponsored events and programs have been canceled for the month of May. While the library regrets having to make this difficult decision, we must do our part in following Orange County, Florida Government directive to halt all non-essential services and to protect the health and well-being of our customers and staff.

OCLS had previously closed all 16 locations to the public for the time being. The closures will remain in place until further notice.

Posted 3/27/20 9 a.m.

The library suspended home delivery service after Thursday afternoon, March 26. As a result, some requested materials were not processed for delivery. We apologize for the inconvenience. 

If you have a question about the status of an item you placed on hold, the best indicator is that if it has been checked out to you, it is in route to be delivered. If the item has not been checked out to you, delivery for that item has been suspended. 

At this time, you can continue placing new requests online and once the library resumes normal business, the new and suspended requests will be processed and delivered. 

During this time, our call center is closed. If you need any assistance, please complete the help request form and staff will follow up with you.

 

Posted 3/25/2020

The library will suspend home delivery service after Thursday afternoon, March 26. As a result, some requested materials may not get processed for delivery. We apologize for the inconvenience. While the library regrets having to make this difficult decision, we must do our part in following Orange County, Florida Government's directive to halt all non-essential services and to protect the health and well-being of our staff. 

Additionally, we are asking that all customers please do not leave donations in library book drops or outside of the Orlando Public Library. When we are able to resume taking donations, we will announce it on social media and on our website. In the interim, we recommend holding on to what you have as most of our nonprofit partners are also closed or at capacity at this time. 

Customers will continue to have access to a vast collection of online resources and content, including our e-book and audiobook platforms and our streaming services. And we will continue to publish valuable content on social media to keep you entertained and educated while at home. You can read our recent blog post where all of our services are conveniently gathered in one place.

 

Posted 3/17/2020 4:30 p.m.

The administration of the Orange County Library System (OCLS) has announced that, to protect the health of our staff and customers, it will close all 16 locations for an undetermined period of time.

Library administration will closely monitor developments to determine a time when locations can reopen to the public safely. In the meantime, all library-sponsored events have been cancelled through April 30. The cancellation includes camps, classes, events, programs, studio sessions, tours, library pop-ups and outreach events. Online classes will continue to be offered

Meeting room bookings through April 30 will be cancelled and refunds will be issued. Passport Services appointments have been cancelled through April 30.

Customers can continue to request books, DVDs, and other library materials during this time through our home delivery service. Materials can be returned at any library location using our book returns. Library fines will be suspended for anything due after March 13. Due dates for currently checked out materials will be extended to May 1. We are also extending the checkout period for home delivery items to 44 days.

Holds pickup from our locations will be suspended. If you have designated a location for your holds to be picked up and would like to change to having items delivered to your home, please contact us at mayl@ocls.info or call 407-835-7323 to make this designation. Our call center, Questline, will be open from 9 a.m. to 6 p.m., Monday through Friday.

Additionally, OCLS has a wide variety of digital offerings for library cardholders, including ebooks and audiobooks, live online classes, streaming TV and movies, music downloads, databases, digital magazines and more. Visit “How to Social Distance & Still Use Your Library” in our website at ocls.info for more information on how to access these services, or to sign up for a library card online. 

The library’s administration is taking the spread of COVID-19 very seriously and will continue to monitor the situation as it develops. If additional cancellations or closures are necessary, we will announce them on our social media accounts and at ocls.info.

 

Posted 3/17/2020 2 p.m.

Beginning Wednesday, March 18, all library locations will be closed to the public until further notice. We will continue to offer online services, home delivery and other core offerings to customers.

 

Posted 3/16/2020 3:30 p.m.

Census 2020 will not be setting up tables at our locations as originally planned.

 

Posted 3/16/2020 2:30 p.m.

The Library is cancelling all library-sponsored events and programs scheduled through April 30.

 

Posted 3/13/2020

The administration of the Orange County Library System has been monitoring the coronavirus (COVID-19) closely, and has announced that, to protect the health of our staff and customers, all library-sponsored events and programs scheduled from March 14 through March 31 will be cancelled.

The cancellation includes camps, classes, events, programs, staff-assisted studio sessions, tours, passport service appointments, library pop-ups and outreach events. Melrose Center studios, sound booths, and fab labs are also closed. Online classes will continue to be offered.

Early voting at library branches will continue as scheduled, and Census 2020 is still scheduled to set up tables at our locations as planned. Meeting room bookings will be honored, but customers who wish to cancel a meeting due to concerns about the virus can have their meeting room fees refunded by calling 407-835-7323.

Libraries will remain open for normal hours to provide essential library services to customers. The Orange County Library System has a wide variety of digital offerings for library cardholders, including ebooks and audiobooks, live online classes, streaming TV and movies, music downloads, databases, digital magazines and more. Visit our website at ocls.info for more information on how to access these services, or to sign up for a library card online.

For more information about the COVID-19 virus, please visit our resource guide.

The library’s administration is taking the spread of COVID-19 very seriously and will continue to monitor the situation as it develops. Our goal is to serve your needs while maintaining health and safety. If additional cancellations or closures are necessary, we will announce them on our social media accounts and at ocls.info.