Information Regarding COVID-19
Posted 3/27/20 9 a.m.
The library suspended home delivery service after Thursday afternoon, March 26. As a result, some requested materials were not processed for delivery. We apologize for the inconvenience.
If you have a question about the status of an item you placed on hold, the best indicator is that if it has been checked out to you, it is in route to be delivered. If the item has not been checked out to you, delivery for that item has been suspended.
At this time, you can continue placing new requests online and once the library resumes normal business, the new and suspended requests will be processed and delivered.
During this time, our call center is closed. If you need any assistance, please complete the help request form and staff will follow up with you.
The library will suspend home delivery service after Thursday afternoon, March 26. As a result, some requested materials may not get processed for delivery. We apologize for the inconvenience. While the library regrets having to make this difficult decision, we must do our part in following Orange County, Florida Government's directive to halt all non-essential services and to protect the health and well-being of our staff.
Additionally, we are asking that all customers please do not leave donations in library book drops or outside of the Orlando Public Library. When we are able to resume taking donations, we will announce it on social media and on our website. In the interim, we recommend holding on to what you have as most of our nonprofit partners are also closed or at capacity at this time.
Customers will continue to have access to a vast collection of online resources and content, including our e-book and audiobook platforms and our streaming services. And we will continue to publish valuable content on social media to keep you entertained and educated while at home. You can read our recent blog post where all of our services are conveniently gathered in one place.
Posted 3/17/2020 4:30 p.m.
The administration of the Orange County Library System (OCLS) has announced that, to protect the health of our staff and customers, it will close all 16 locations for an undetermined period of time.
Library administration will closely monitor developments to determine a time when locations can reopen to the public safely. In the meantime, all library-sponsored events have been cancelled through April 30. The cancellation includes camps, classes, events, programs, studio sessions, tours, library pop-ups and outreach events. Online classes will continue to be offered.
Meeting room bookings through April 30 will be cancelled and refunds will be issued. Passport Services appointments have been cancelled through April 30.
Customers can continue to request books, DVDs, and other library materials during this time through our home delivery service. Materials can be returned at any library location using our book returns. Library fines will be suspended for anything due after March 13. Due dates for currently checked out materials will be extended to May 1. We are also extending the checkout period for home delivery items to 44 days.
Holds pickup from our locations will be suspended. If you have designated a location for your holds to be picked up and would like to change to having items delivered to your home, please contact us at email@example.com or call 407-835-7323 to make this designation. Our call center, Questline, will be open from 9 a.m. to 6 p.m., Monday through Friday.
Additionally, OCLS has a wide variety of digital offerings for library cardholders, including ebooks and audiobooks, live online classes, streaming TV and movies, music downloads, databases, digital magazines and more. Visit “How to Social Distance & Still Use Your Library” in our website at ocls.info for more information on how to access these services, or to sign up for a library card online.
The library’s administration is taking the spread of COVID-19 very seriously and will continue to monitor the situation as it develops. If additional cancellations or closures are necessary, we will announce them on our social media accounts and at ocls.info.
Posted 3/17/2020 2 p.m.
Beginning Wednesday, March 18, all library locations will be closed to the public until further notice. We will continue to offer online services, home delivery and other core offerings to customers.
Posted 3/16/2020 3:30 p.m.
Census 2020 will not be setting up tables at our locations as originally planned.
Posted 3/16/2020 2:30 p.m.
The Library is cancelling all library-sponsored events and programs scheduled through April 30.
The administration of the Orange County Library System has been monitoring the coronavirus (COVID-19) closely, and has announced that, to protect the health of our staff and customers, all library-sponsored events and programs scheduled from March 14 through March 31 will be cancelled.
The cancellation includes camps, classes, events, programs, staff-assisted studio sessions, tours, passport service appointments, library pop-ups and outreach events. Melrose Center studios, sound booths, and fab labs are also closed. Online classes will continue to be offered.
Early voting at library branches will continue as scheduled, and Census 2020 is still scheduled to set up tables at our locations as planned. Meeting room bookings will be honored, but customers who wish to cancel a meeting due to concerns about the virus can have their meeting room fees refunded by calling 407-835-7323.
Libraries will remain open for normal hours to provide essential library services to customers. The Orange County Library System has a wide variety of digital offerings for library cardholders, including ebooks and audiobooks, live online classes, streaming TV and movies, music downloads, databases, digital magazines and more. Visit our website at ocls.info for more information on how to access these services, or to sign up for a library card online.
For more information about the COVID-19 virus, please visit our resource guide.
The library’s administration is taking the spread of COVID-19 very seriously and will continue to monitor the situation as it develops. Our goal is to serve your needs while maintaining health and safety. If additional cancellations or closures are necessary, we will announce them on our social media accounts and at ocls.info.