General Information

For any question, including information about your library card account, the website, library locations, or to ask a reference question.



Chat with staff
Sun. - 1 p.m. – 6 p.m.
Mon. – Thurs. 9 a.m. – 8 p.m.
Fri. – Sat. 10 a.m. – 6 p.m.

Email staff a question
(select "General Information" from the form)


Automated Materials Renewal Line

407.835.7323 Option 2

Book A PRO (Professional Research @ OCLS)
For one-on-one help using our resources, schedule a 30 minute appointment with a PRO at the Orlando Public Library!

Book A PRO

Ask a question about your library card account, PIN, fines, information change, lost card, etc.

Event Proposal
Interested in presenting at the Library? Submit your event idea!

Present An Event

Field Trip
Interested in having a field trip to the Orlando Public Library?  Learn more about the tours, programs, and story times we have to offer by filling out this form.

Field Trip form

Ask a question about the genealogy collection, services provided or schedule a group visit at the West Oaks Branch Library & Genealogy Center.

West Oaks Branch Library & Genealogy Center Blog Contact form

Help Desk
Have a question, suggestion, or comment about the website? Having trouble with OverDrive or another library service?

Submit a Help Request

Public Records Request
Need to request public records from OCLS? Here's the contact information for our Public Records Custodian.

Records Custodian Contact Information

Want to request that we add a certain title to our collection? Titles not found in the catalog can be suggested.

Suggest-A-Title form


Administrative Team
Share comments, questions, or suggestions with the members of our Administrative Team.

Mary Anne Hodel, Library Director and CEO

Debbie Moss, Assistant Director and Division Head for Technical Support

Bob Tessier, Comptroller

Craig Wilkins, Public Service Administrator

Danielle King, Public Service Administrator

Debbie Tour, Administrator for Lifelong Learning

Ricardo Viera, IT Director

Steve Powell, Facilities & Operations Department Head

Community Relations


Friends of the Library


Human Resources


OCLS Speakers Bureau
Schedule a Speakers Bureau representative to speak to your group about getting a library card, available library resources and services, home delivery of materials and other useful information.


Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone at 407-835-7323 or by writing to: 101 E. Central Blvd. Orlando, FL 32801.

Website Feedback

For technical assistance, please use the Help Desk form.