Important Change Regarding Mailed Notices

OCLS will discontinue the mailing of the following notices October 1, 2009.

  • Library Fine Alerts – sent when fines of $25 or more are owed
  • Hold Cancellation Notice – sent when a hold has been cancelled or has expired

These messages will be sent only to card holders with an e-mail address on their account after October 1, 2009.

Additionally, overdue notices and bill notices will be sent electronically to any card holder who has an e-mail address on his account. If no e-mail address is present then the notices will be sent through regular mail.

OCLS customers who provide the Library with an e-mail address can receive a number of courtesy notices regarding account activity, including:

  • Reminder three days prior to item due date
  • Reminder on due date
  • Notice when item is 14 days past due
  • Notice when item is 28 days past due
  • Notice when a request is cancelled

For customers without an e-mail address on file, the Library will mail a notice when an item is 14 days and 28 days past due. Keep in mind that mailed notices may take a few days to reach the customer. In addition to receiving the full slate of notices, customers with e-mail addresses receive the information without delay.

Now is a good time to add or update your e-mail address on your account. Just log in to your account and you will notice a "Change e-mail" button. Selecting this button opens a box in which you can enter (or change) your e-mail address. The new e-mail address will be added to your record after you click "Submit." While you are logged in, you can also let us know if your residential address and/or phone number has changed – just select the "change your address or telephone number" link near the bottom of the page.

Don’t miss out! Be sure to provide the Library with your current e-mail address today, and make sure your residential address and phone number are correct as well.

Do you prefer text alerts? Learn more about texting options.

 
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