On May 9th, the new ocls.info will arrive! All webpages and URLs in the www.ocls.info website* will change as we switch to our new and improved site. When this happens, bookmarks, favorites, and links to this page may cease to work OR may redirect you to a page on the new site which contains similar content. Take a sneak peek at the new site!

*Please note that the redesign does not include the library's catalog or the event & class registration system.

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NOTE: Information about your library card and library policies will now be found in the Using the Library section of the new website. There you can browse the FAQ (Frequently Asked Questions) which is grouped by topic OR use the search bar.

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What is Request Home Delivery (MAYL)?

Library customers with Resident cards (those who live within the district) are eligible for MAYL (Materials Access from Your Library). Most of our deliveries are made by Priority Express Parcel, while the remainder are sent by U.S. Mail.

If you are interested in receiving a title, click on the "Request Home Delivery" link or the "Request" button and enter your name, card number, and PIN. Once you click the "Submit" button, you will be taken to a screen which informs you that the request has been successful.

When you view your holds in your online library card account, you will notice the title of the item/s you requested, along with the hold status (how many holds are on the item), the pickup location (Home Delivery), and the canceled if not filled by date.

When the Library locates a copy of the title which you have requested, we will have it delivered to the address listed on your account at no charge to you.

Items can be returned in person to any OCLS location. Return of items is the responsibility of the patron, including return postage charges if returned by mail. Packages returned through the mail without postage will result in the patron's account being charged for postage cost plus a $5.00 processing fee. Please note that all Library locations have an after hours drop box.

If that doesn't answer your question, try searching for another question, or contact QuestLine 407.835.7323.

Last Updated January 20, 2010

OCLS - Orlando, Florida
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