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I downloaded a song from Freegal Music, but I can't find where it is on my computer.

We highly recommend that when downloading a song, you select the option to save the file to a specific location on your computer. However, if you didn't specify a location or you opted to open the file without saving it, there are a couple things you can try to locate where the song was saved.

If you are using Windows Media Player...

  1. Open Windows Media Player
  2. Click on the File menu
  3. Toward the bottom of the menu, you should see a list of all recently played music
  4. Click on the song file you got from Freegal Music, this should cause it to play
  5. While in the Now Playing mode (you can click on the “Now Playing” tab to get there), you should see the song listed under Now Playing
  6. Right-click on the song title and select Properties from the menu
  7. You should now be able to see where the file has been saved to on your computer, listed next to "Location:" in the properties window
  8. From the Properties window, you can also select "Open file location" and this will cause a dialog box to open the folder that contains the file. From there you can copy or drag it to your desktop or wherever else you’d like to keep it.

If you are using iTunes...

  1. Open iTunes
  2. Locate the song in your music
  3. Right-click on the song title
  4. Select “Get Info”
  5. Select the “Summary” tab (by default it’s the tab that’s open in the “Get Info” dialog box
  6. Toward the bottom of the dialog box, there is a “Where” section which tells you the folder path where the song is located

You may find through Windows Media Player or iTunes that the song file is located in a Temporary Internet File. You can go to “My Computer” from the Start menu on your computer and double-click through each of the folders listed in the "Location:" or “Where” box (depending on which media player you are using). Typically you'd start with your C: drive (usually called the Local Hard Disk), then click through “Documents and Settings” then the next folder and so on and so forth, to get to the song MP3 file. Once you get to the file, you can then drag it (or copy and paste it) to another location (your desktop for example). If it’s left in the temporary folder there’s potential for it to be deleted by your computer system automatically.

You might also try searching your computer for the files. Try limiting your search to music files and using the artist’s name or part of the song title as the search term. You may need to adjust your advanced search settings so that hidden folders are included in the search.

If you are unable to find the song on your computer, you can re-download the song through the Downloads link in the left side navigation under "My Downloads" in Freegal Music. Be sure to designate a location to save the download. You have two (2) download attempts for each song in the Downloads page.



If that doesn't answer your question, try searching for another question, or contact Help Desk.

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