NOTE: Information about your library card and library policies will now be found in the Using the Library section of the new website. There you can browse the FAQ (Frequently Asked Questions) which is grouped by topic OR use the search bar.
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In Freegal music I only downloaded four songs, but when I go to download the fifth song, I'm told I've exceeded my limit. What happened to my fifth download?
It's possible you inadvertently clicked on the "Download Now" link. Anytime you click on the "Download Now" link, even if you cancel the download, a download is used from your weekly allotment. If you're confident this isn't what happened, please send us your library card information and we'll continue to troubleshoot the issue.
If that doesn't answer your question, try searching for another question, or contact Help Desk.