NOTE: Information about your library card and library policies will now be found in the Using the Library section of the new website. There you can browse the FAQ (Frequently Asked Questions) which is grouped by topic OR use the search bar.
Browse by Category - Top Ten - Random Pick
Why am I getting the message Sorry the information submitted was invalid. Please try again.?
The information you have entered is not recognized as valid in the system.
- Try entering in just your last name
- When you enter in your library card number, make sure you enter the letter P followed by nine numbers, not 'P' followed by the letter "oh"
- Enter in your PIN
If this does not work, you may need to refresh your cache. To do this, click on View, then Refresh (on your browser menu).
If you have forgotten your PIN, please contact the Library and we will help you reset it.
If that doesn't answer your question, try searching for another question, or contact Circulation.
Last Updated September 7, 2005