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Why am I having problems connecting to Online Videos?

If you use a program such as Norton Internet Security that acts as a firewall then you may have problems viewing our Windows Media Stream. You may receive the following error, "Error C00D0032 - The server received invalid data from the client on the the control connection". Here are some possible solutions to the problem:

  1. Disable UDP Protocol
    • Open Windows Media Player
    • Choose "Tools" on the top menu
    • Choose "Options" in the Tools menu
    • Click on the "Network" tab
    • Uncheck UDP and Press on the "OK" button below
  2. Norton's Ad-Blocking features of NIS/NPF should be disabled. To see more information on this please view this support document at the Symantic website: Norton Internet Security blocks web radio or video service.
  3. Exit any other Firewall or Ad-Blocking Software.
  4. Exit or bypass any third party proxy software.

If that doesn't answer your question, try searching for another question, or contact Help Desk.

Last Updated July 15, 2005

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