On May 9th, the new ocls.info will arrive! All webpages and URLs in the www.ocls.info website* will change as we switch to our new and improved site. When this happens, bookmarks, favorites, and links to this page may cease to work OR may redirect you to a page on the new site which contains similar content. Learn more about the new site!

*Please note that the redesign does not include the library's catalog or the event & class registration system.

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NOTE: Information about your library card and library policies will now be found in the Using the Library section of the new website. There you can browse the FAQ (Frequently Asked Questions) which is grouped by topic OR use the search bar.

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Why am I having problems connecting to Online Videos?

If you use a program such as Norton Internet Security that acts as a firewall then you may have problems viewing our Windows Media Stream. You may receive the following error, "Error C00D0032 - The server received invalid data from the client on the the control connection". Here are some possible solutions to the problem:

  1. Disable UDP Protocol
    • Open Windows Media Player
    • Choose "Tools" on the top menu
    • Choose "Options" in the Tools menu
    • Click on the "Network" tab
    • Uncheck UDP and Press on the "OK" button below
  2. Norton's Ad-Blocking features of NIS/NPF should be disabled. To see more information on this please view this support document at the Symantic website: Norton Internet Security blocks web radio or video service.
  3. Exit any other Firewall or Ad-Blocking Software.
  4. Exit or bypass any third party proxy software.

If that doesn't answer your question, try searching for another question, or contact Help Desk.

Last Updated July 15, 2005

OCLS - Orlando, Florida
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