NOTE: Information about your library card and library policies will now be found in the Using the Library section of the new website. There you can browse the FAQ (Frequently Asked Questions) which is grouped by topic OR use the search bar.
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An item that I have requested has been checked out to me but I have not received it yet. What can I do?
Once an item that you have requested for home delivery has been checked out to you, the item moves from your Holds list to your Checked Out list and you should receive the item within five business days. If you are concerned about a requested item not arriving as expected, please call Questline at 407.835.7323.
If that doesn't answer your question, try searching for another question, or contact QuestLine 407.835.7323.