About Us

What OCLS Customers Are Saying

November 2008

Your personnel is always personal, helpful and courteous, and your service is beyond words to describe!

Beth Schnell

OCLS Patron

September 2008

I want to express how much I appreciate my Orange County Library System.  Everyone I have ever worked with at the library is polite, helpful and willing to serve.  Every tax dollar that is spent on the Orange County Library System is money well spent.

Barbara Browning

OCLS Patron

August 2008

Thanks to the library's wonderful free home delivery, I am still able to enjoy my DVDs even though I am unable to drive to get them.

Victor C. Brown

OCLS Patron

July 2008

Thank you very much for providing this service!  I am unable to drive, so having OCLS has been really helpful to me. Thank you again.

Linda Cato

OCLS Patron

June 2008

OCLS staff members are dedicated and provide excellent customer service.  'Above and beyond' would be the words to describe library services.  OCLS is a blessing to my kids and me.

Daisy Gonzalez

OCLS Patron

May 2008

I must tell you the OCLS is the best library system I have found in all my travels, in whatever state I am.  It has the most current literature available and offers many wonderful services to enrich your life if you so desire, thanks again.

Janice

OCLS Patron

April 2008

Emailing patrons our due dates on our borrowed OC Library books.  What a grand idea!  I am dazzled by your customer service.

Dan Nedwick

Longtime OCLS Patron

March 2008

I have been using libraries for 68 years and feel OCLS is by far the best I have ever encountered.  The collections are top notch.  The librarians are very knowledgeable and helpful.

Carol Reagles

February 2008

I, myself have just gotten a library card and was shocked at how different it is from when I was a child. I love the e-mail reminder and all the capabilities and resources available online.
Angelina Cyprich

 

January 2008

I recently attended the downtown library's HTML 1 & 2 classes. Even with 20 years' experience in public relations/marketing, my current job is the first to require updating the Web site. What I learned in both classes (in just a few short hours and at no cost) has been a great addition to my work skills!
Mandy J. Kimmer, APR

Marketing/Public Relations Coordinator

The Club, Orange County Parks & Recreation

December 2007

I do appreciate your home delivery system - it is the best!
Zona Williams

OCLS Patron

November 2007

I really enjoyed the selection of great programs this month (November)!
Kristen Zucks

OCLS Patron

October 2007

Attaining my library card was the best decision I made this year - Thanks OCLS!
Drew O'Connell

OCLS Patron

September 2007

Many thanks for this wonderful MAYL service - I couldn't live without it!
Jean Crenshaw

August 2007

I think the Orange County Library System is one of the best things to happen for all readers in the county.
Z.B. Williams

May 2007

I’m pleased with your Computer Resource Center - whenever I need some assistance, whoever is available is always pleasant and knowledgeable.  Please continue in this manner and also in providing these services to “our” community!   Again, thank you and it’s always a pleasure for me to visit.
Library Patron

March 2007

The fantastic Orange County Library System, that you are a part of, made it possible for me to take full advantage of the Pimsleur Italian course on-line. I can't begin to tell you how happy and extremely satisfied I am with your Library system. I have enjoyed and made full use of so many of your programs since moving into the area in 1991. Grazie mille ancora una volta. Molto gentile da parte sua!
Library Patron


February 2007

I am a 2nd year law student at the new FAMU College of Law in Downtown Orlando. I just wanted to take a moment and write a note to you and your staff to express just how much I appreciate the Orange County Library.  I just wanted to thank you all for all of the hard work and dedication that you put into making my life easier through the services that the library offers.
Audrey K. Hicks

I hope you are aware of how much the home delivery systems helps we seniors that sometimes are unable to go the the Library. 
Thanks,
Nan Trobaugh

January 2007

I know that Orange County is VERY, VERY FORTUNATE to have such a great library and I myself feel VERY BLESSED for what I have received from my wonderful library. I sing your praises any chance I get and I want you to know that everything that the entire staff does to give us our great library is SO VERY APPRECIATED. THANK YOU !!!
Patricia

Give yourself 500 gold stars for great customer service!
Library Patron

December 2006

We use and enjoy the Library, both central and Southwest neighborhood branch!  Thank you for all your good work. 
Marion and Margaret Kennebeck

November 2006

I want to thank you so very much for all the deliveries that I've received.  I'm a disabled person and I wouldn't be able to enjoy all the books and cds I requested from the library without the delivery servide.  Thanks again for all of your time and efforts.
Sincerely,
Connie Strohm

Regarding the Library's Summer Reading Program:
Reading is the key to success!  Keep this program going.
Debra Lupton

Just to let you know - I moved to Los Angeles last January.  I enjoyed the use of your library while in Orlando and would like to let you know that it is very good even compared to the library here in Los Angeles.
Sincerely,
Ellen McMahill

I have a 5 year old daughter. She started to read for herself about a year ago, so I decided it's time for her to venture out beyond her own little library in her room. We have gotten books from the Edgewater branch and the Eatonville branch, both of which are within a mile or two of our house. Both branches are very adequate and I'm thankful to be that close to a library. However I have really enjoyed taking my daughter to the Eatonville branch! What a wonderful place for children!
They have a very inviting area for small children, and the employees are always friendly and helpful! I am blessed enough to have a computer at home but if I didn't, the Eatonville library has a great computer area with plenty of computers.
I just thought you'd like to know, from a library visitor's point of view, what a gem you have in the Eatonville library branch!!  Thanks!
Tara A. Crosby

Regarding our "MAYL" service:
Thank you so much for this wonderful service!
Eva Lynn Faucette

October 2006

I recently visited Orlando and while my husband was attending a training, I made my way to your library (of course.)  I had a great day there and it started when I walked in the door and was greeted by several staff members from behind their desks.  The woman at the information desk was very helpful.  I spent some time in the genealogy area, used a computer to check e-mail and attend to some business, made a purchase in the book shop and had lunch in the coffee shop.  Everyone I encountered was friendly and helpful and I enjoyed myself thoroughly.  Thank you all for great service.
Betsy Paradis


September 2006

On behalf of Deerwood Elementary and the PTA, thank you and OCLS for your support of our Reading Challenge.  The special event featured a talented storyteller and everyone truly enjoyed the performance.   OCLS provided applications for library cards, pamphlets promoting various library programs, and more.  Thank you again for everything.  We hope we can work together in the future to promote literacy.
Jody G. Pomeroy

I stopped at the Herndon Branch Library to look for books on tape for a resident of the nursing home where I work who is losing his sight.  The staff at Herndon was quick to assist me with locating books on tape that might appeal to him and suggested a play-away and explained the advantages to me.  I had never seen that type of item before and when I brought him the play-away he was thrilled as the tape player provided by the Society for the Blind was bulky and limited his usage. The play-away could be utilized anywhere he wanted in the building and was simple to operate.  I have been going to the Herndon Branch since it opened and I have to say they are some of the most helpful people I have ever had the pleasure to meet.  Please keep up the good work and the smiling faces.
Barbara Romeo

June 2006

I want to thank the whole library staff. I've been using your library system for years and I can't believe the service and quality of service you have provided.
Thank You,
James Meachem


May 2006

My sincere thanks and appreciation go to everyone at OCLS - especially the downtown facility where I go most often.  Everyone always has been extremely helpful - answering questions, showing or telling how to do something, even walking me back to the "farthest" non-fiction corner to locate a book.  Responses to online questions and problems also have been helpful, patient, and very timely.  Thank you for giving Orlando and Orange County such a wonderful library system and experience.
Karen E. Dennis

 

 


 

 

OCLS - Orlando, Florida